Booking Conditions

BOOKING & CONFIRMATION
All bookings are made and accepted subject to the terms set out in theseconditions. When you make a booking we will confirm the booking as soon as we receive your completed booking form with a deposit of 20% of the total costs.

Once you have received your receipt and confirmation we guarantee that the price of that booking will not change for any reason (unless there are additions requested by you). The balance becomes due 8 weeks prior to your arrival.

OCCUPANCY
The maximum number of clients that can be comfortably accommodated is shown on each villa detail sheet. Total occupancy will be agreed at the time of booking and includes adults and children over 2 years. This cannot be exceeded, as this will render the rental invalid.

BOND
Assuming that the villa has been left in a clean and tidy condition and there are no reported breakages/damages your bond will be returned to you within 2-3 weeks of your return.

ARRIVAL & DEPARTURE
Your accommodation will be ready for occupation at 14.30hrs (2.30pm) on the first day of your villa booking. It is vital that you contact us immediately should there be any fault or damage to the villa on your arrival.
In order for us to prepare the villa for the next clients we request that the accommodation is vacated by 10.00am on the last day of your villa booking, unless you have written prior arrangements from us. (This will normally be granted where there is no immediate follow on booking).
Please leave the villa in a clean and tidy condition, as your bond may be forfeit.

BREAKAGES
Any breakages must be replaced with an item of Like for Like quality or reported before you vacate the villa. We reserve the right to charge you (either during or after your stay) for any loss or damage to our property incurred during your stay by you, your party or your guests.

CANCELLATIONS
If you find it necessary to cancel your booking, the following charges will apply:

From 55 to 30 days prior to arrival 50% of rental
For 29 days or less prior to arrival 100% of rental
Deposits are non-refundable

CONTACT DETAILS
In the event that you need to contact us for any reason please use the following numbers or call the Santomero Office (Office hours only).

First Contact
Joe or Carol Lister (Anytime)
Address: Quinta dos Alamos Propriedades.Lda, Rue Nossa Senhora DA Guia,14, 8200-443 Guia Albufeira. 
Tel: (+351)289 561 727
Tel Mobile: +44 783 6570973
Fax: (+351) 289 561 747
Emergency Number: (+351) 962192560

Santomero Office
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: www.santomero-rentals.com

BEHAVIOUR
We request clients show consideration for neighbours and other clients. Please treat the accommodation and facilities with respect and care so that others may continue to enjoy them. Please drive with consideration on tracks and roads; this is for reasons of safety as during the dry season dust clouds can form behind speeding vehicles on minor roads. We or the villa management reserve the right to terminate the rental without compensation; for any malicious damage, or unreasonable behaviour by any person in your party, which may impair the enjoyment, health or safety of any others.

DUE TO DAMAGE CAUSED BY SMOKING ALL VILLAS ARE NOW NONE-SMOKING – ASHTRAYS ARE PROVIDED FOR SMOKING IN THE GARDEN AND POOL AREAS ONLY. WE THANK YOU FOR YOUR CO-OPERATION.

WE REQUEST THAT CLIENTS REFRAIN FROM USING THE VILLA FURNITURE WHILST WEARING WET SWIMWEAR AND SUN TAN CREAM AS THIS CAN CAUSE DAMAGE TO SOFT FURNISHINGS. WE ALSO REQUEST THAT YOU BRING YOUR OWN BEACH TOWELS TO USE AROUND THE POOL AND TO THE BEACH.

The use of the villa, pool, gardens and facilities are used at your own risk. Please take extra care, particularly in the pool and BBQ areas. Children should be supervised at all times when in and around these areas. Whilst every effort has been made to ensure the safety of you and your party, ultimately it is your responsibility to make sure your party and guests are safe.